Refund policy

Returns & Refunds Policy

We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.
• Items must be returned in their original packaging where possible.
• Proof of purchase (such as your order confirmation) is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Personalised or custom-made items.
• Gift cards.
• Any items marked as non-returnable.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome. If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or card provider to process the refund.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or full refund at no extra cost.

How to Start a Return

To request a return, please contact us with your order number and the reason for your return. We’ll provide instructions on how to send your item back.

Please do not return items without contacting us first, as this may delay processing.

Contact Us

If you have any questions about our returns policy, please contact us and we’ll be happy to help.